Privacy Policy

Trekkers United (“TU”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process and share your personal information when you visit our website, make an enquiry, book a trip, communicate with us or use any of our travel-related services.

This Policy applies to our website, group trips, treks, weekend getaways, domestic and international trips, private and customised holidays, events, booking and enquiry forms, WhatsApp communications, emails, telephone conversations and other services provided by Trekkers United.

1. Information We Collect

Depending on the service you use, we may collect your name, mobile number, WhatsApp number, email address, address, date of birth, age, nationality, gender where required, emergency contact details and other basic contact information.

For travel arrangements, we may collect passport details, visa information, government identification, photographs, travel documents, flight or train details, destination, travel dates, number of travellers, accommodation and transportation preferences, activity requirements, dietary preferences including vegetarian or Jain meal requirements, and information about co-travellers.

For treks, adventure activities, high-altitude travel or other physically demanding trips, you may voluntarily provide medical, health, allergy, medication, fitness or other information that may be relevant to travel planning, safety or emergency assistance.

We may also collect payment, billing, invoice, refund, GST and transaction-related information. Payments may be processed through third-party payment gateways, banks or other payment providers, and we generally do not store complete card or banking credentials unless specifically required and permitted by law.

If a booking includes a minor, we may collect relevant information such as the child's name, age, date of birth, identification or travel details where required. We may also receive information about co-travellers, family members or emergency contacts from the person making the booking.

2. Information Collected Through Our Website

When you use our website, we may automatically collect technical and usage information such as your IP address, browser and device information, operating system, approximate location, pages visited, time spent on the website, referral source, interactions, cookies and similar online identifiers.

We may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, Google Ads or similar technologies where implemented on our website. These tools help us understand website usage, measure advertising performance, improve our services and provide a better user experience.

3. How We Collect Information

We may collect information directly from you through our website, enquiry and booking forms, private/customised trip forms, WhatsApp, email, telephone calls, social media, online payments and in-person communication. Information may also be received from authorised representatives, co-travellers, travel partners or service providers where necessary to arrange your travel.

If you provide information belonging to another traveller, co-traveller, family member or emergency contact, you should have the appropriate authority or permission to provide such information.

4. Cookies and Similar Technologies

Our website may use essential, functional, analytics and advertising cookies, pixels, tags and similar technologies. These technologies may help us operate the website, remember preferences, understand visitor behaviour, analyse traffic, measure campaigns and improve our services.

You may control certain cookies through your browser or device settings. Where required by applicable law, appropriate consent or preference mechanisms may be provided for non-essential cookies.

5. How We Use Your Information

We use personal information to respond to enquiries, prepare quotations, plan itineraries, process bookings and payments, arrange hotels, transportation, flights, activities, guides, trip coordinators, local teams, insurance or visa-related services and provide customer support.

We may also use information to send booking confirmations, invoices, receipts, payment reminders, itineraries, trip instructions, meeting-point details, schedule changes, emergency information and other communications relating to your booking.

Information may further be used for accounting, GST and tax compliance, refunds, cancellations, dispute resolution, fraud prevention, security, internal records, service improvement, customer experience analysis, website optimisation and development of new travel services.

Where permitted by applicable law, we may also use your information for marketing, promotional communications, travel updates, offers, newsletters, destination recommendations and similar communications.

6. Basis for Processing

Depending on the circumstances and applicable law, we may process your information based on your consent, to provide a service or complete a booking requested by you, to comply with legal or regulatory requirements, for legitimate business and security purposes, or on any other lawful basis available to us.

Where consent is required, we will obtain it through an appropriate mechanism. You may withdraw consent where applicable, although this may affect our ability to provide certain services that require the relevant information.

7. Marketing Communications

We may contact you through email, WhatsApp, SMS, telephone or other communication channels regarding our trips, offers, promotions and services where permitted by law.

You may opt out of promotional communications at any time by using an unsubscribe option where available or by contacting us. Opting out of marketing will not stop essential communications relating to an existing booking, including payment reminders, itinerary updates, travel instructions, cancellations or other operational information.

8. Sharing of Information

We may share relevant personal information with hotels, airlines, transport providers, local guides, trip coordinators, trek support teams, activity operators, destination management companies, insurance providers, visa service providers and other travel partners where required to arrange and provide your requested services.

We may also share information with payment gateways, banks, CRM providers, website and hosting providers, communication platforms, technology providers, accountants, auditors, legal advisers and other professional or operational service providers where reasonably necessary.

We aim to share only the information required for the particular purpose. For example, a hotel may require traveller identification details, while an activity provider may require only information necessary to arrange that activity.

9. Third-Party Service Providers

Trekkers United works with independent travel, technology and operational partners. These providers may process personal information to provide services to you or to support our operations.

We take reasonable steps to work with reputable providers and expect them to handle information appropriately. However, independent third parties may have their own privacy policies and practices, which are outside our direct control.

10. International Data Transfers

For international trips, your information may need to be shared with hotels, airlines, local transportation providers, destination management companies, guides, activity providers, visa service providers, insurance providers and other partners located outside India.

Such information will be shared only where reasonably required to provide the requested service, comply with applicable law or complete the relevant travel arrangement. Where applicable, we will take reasonable steps to ensure appropriate safeguards for cross-border processing.

11. Overseas Customers

Trekkers United may receive enquiries and bookings from customers located outside India. Their information may be processed in India and, where necessary, in the destination country or by overseas travel service providers.

Where another data protection law applies to a particular processing activity, including the GDPR where applicable, we will take reasonable steps to comply with the requirements applicable to that processing.

12. Aggregated and Anonymised Information

We may combine, analyse or anonymise information so that it no longer directly identifies an individual. Such information may be used for website analytics, customer research, business analysis, travel trends, marketing analysis, internal reporting and improvement of our products and services.

13. Data Storage and Retention

Personal information may be stored through our internal systems and third-party platforms such as cloud storage, CRM, booking, accounting, email, communication and technology systems.

We retain information for as long as reasonably necessary to provide services, maintain booking and financial records, process refunds, comply with tax and legal requirements, resolve disputes, prevent fraud and protect our legitimate interests. When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable law and our internal procedures.

14. Data Security

Trekkers United takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. Depending on the system, safeguards may include access controls, authentication, password protection, secure transmission, encryption where appropriate, system monitoring and restricted access.

However, no electronic system or method of transmission can be guaranteed to be completely secure. Customers should also take appropriate care when sharing information through email, WhatsApp, social media or other communication channels.

15. Data Breach

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and mitigate the incident, secure affected systems and take corrective measures. Where required by applicable law, we will notify affected individuals and/or relevant authorities in the prescribed manner.

16. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, seek correction of inaccurate information, opt out of marketing communications and raise a complaint regarding the handling of your information.

Where GDPR applies, additional rights may include restriction of processing, data portability, objection to certain processing and other rights provided under applicable law.

We may request reasonable information to verify your identity before processing a privacy-related request. Certain information may need to be retained where required by law, taxation, accounting, contractual obligations or other legitimate requirements.

17. Photos, Videos and Testimonials

Photographs and videos may be captured during Trekkers United trips, treks, events and activities by our team, trip coordinators, photographers or authorised representatives. Such content may be used for trip documentation, our website, social media, advertisements, promotional campaigns, testimonials and other marketing or brand communications.

If you do not wish your identifiable photograph or video to be used for promotional purposes, you may contact us and request an opt-out, before the relevant trip.

18. WhatsApp and Digital Communications

For group trips and events, Trekkers United may create WhatsApp groups or use similar communication platforms to share itineraries, trip instructions, meeting points, coordinator details, updates, emergency information and other operational communications.

Information shared within a group may be visible to other members of that group. Customers should avoid sharing unnecessary sensitive personal information in group chats. WhatsApp and other third-party platforms have their own privacy policies and terms, which apply to their services.

19. Third-Party Links

Our website, emails or communications may contain links to third-party websites, applications or services, including airlines, hotels, payment providers, social media platforms and travel partners.

Trekkers United does not control the privacy practices or security of these external platforms. We recommend reviewing their respective privacy policies before providing personal information.

20. Legal and Regulatory Requirements

We may collect, use or disclose personal information where necessary to comply with applicable laws, tax and GST requirements, accounting obligations, government or regulatory requests, legal proceedings or valid legal processes.

Information may also be used where reasonably necessary to prevent fraud or unlawful activity, protect the safety of travellers and others, investigate misuse of our services or protect Trekkers United's legal rights and interests.

21. Children's Information

Trekkers United may provide family and group travel services involving children. Where information relating to a minor is required for a booking, travel arrangement, activity or legal requirement, it should be provided by or with the involvement of a parent or lawful guardian, as applicable.

We do not knowingly seek personal information from children for purposes unrelated to providing our services. If a parent or guardian believes that information relating to a minor has been provided without appropriate authorisation, they may contact us for review.

22. Information From Other Sources

In some cases, we may receive relevant information from travel partners, booking representatives, co-travellers, authorised persons or service providers where it is necessary to arrange your travel or provide our services.

We do not knowingly purchase personal information from data brokers for unrelated purposes. Any information received from third parties will be handled in accordance with this Policy and applicable law.

23. Your Responsibilities

You are responsible for ensuring that information provided to Trekkers United is accurate and up to date. You should also ensure that you have appropriate permission before providing personal information belonging to another traveller, family member, co-traveller or emergency contact.

You should not share unnecessary sensitive information through public social media, group chats or unsecured communication channels.

24. Changes to This Privacy Policy

Trekkers United may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable laws.

Any updated version will be published on our website with a revised “Last Updated” date. We recommend checking this page periodically for the latest version.

25. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us at:

Trekkers United
Email: hello@trekkersunited.com
Phone: +91 9326220063
Address: 1013, Manisha Corporate Park, MG Road, Mulund West, Mumbai, Maharashtra, India - 400080

For privacy-related requests, please clearly mention the nature of your request. We may request reasonable information to verify your identity before responding.

26. Acceptance

By using the Trekkers United website, submitting an enquiry, making a booking or using our services, you acknowledge that you have read and understood this Privacy Policy. Where separate consent is legally required for a particular activity, such consent will be obtained through an appropriate mechanism.