Refund & Cancellation

We understand that unexpected changes may occur. However, to maintain clarity for all clients, please review the cancellation guidelines carefully. The booking amount paid at the time of reservation is completely non-refundable under all circumstances.

• Before 45 Days: 50% refund on the booking amount.

• 45 – 30 Days: No refund on the booking amount.

• 30 – 20 Days: 25% refund on the total trip cost.

• 20 – 10 Days: 10% refund on the total trip cost.

• After 10 Days: No refund.

• Cancellation charges are calculated on the total trip cost, not on partial or booking amounts. (Example: If your trip costs ₹25,000 and you paid ₹10,000 as an advance, cancellation within 30 days will still apply on ₹25,000)

• If the trip is cancelled from our end, a minimum 7% administrative deduction will be applied. The remaining amount will be issued as a credit note redeemable on future trips. Cash refunds will not be provided. (This clause does not apply for cancellations caused by situations beyond our control)

• Any cancellation or alteration in the trip or specific locations due to natural calamities, sudden weather issues, strikes, government orders, route closures, or any man-made incidents will not be our liability.

  • Any additional expenses arising from such situations must be borne by the client.

  • Our Trip Captain/Coordinator will not accompany the client in these cases, but we will assist in making necessary arrangements.

• Full payment must be completed 30 days before the trip begins. Pending dues may lead to automatic cancellation without refund.

• Amounts paid are non-transferable, and no credit notes will be issued unless specifically mentioned.

• No refund, credit, or transfer will be provided if the itinerary or route is changed for safety or operational reasons.

• If a client voluntarily quits the trip for personal reasons (fitness, illness, discomfort, or any other reason), no refund or credit will be issued.

  • Any additional expenses due to returning early will be borne solely by the client.

  • Our Trip Captain/Coordinator will not accompany the client, but necessary assistance for arrangements will be provided

• If a client is asked to return by the Trip/Trek Coordinator due to low fitness, medical concerns, violation of rules, misbehaviour, harassment, being under heavy influence of alcohol/substances, or engaging in any prohibited activity, no refund or credit will be issued.

  • Any extra expenses arising from the client being sent back will be fully borne by the client.

  • Our Trip Captain/Coordinator will not accompany the client but will help arrange the required transport.

• If the entire group must end the trip after commencement due to severe weather, government restrictions, unexpected circumstances, or any uncontrollable event, no refund or voucher will be issued.

• Extreme Scenarios Clause: Situations such as war, pandemic outbreaks, national emergencies, government-imposed restrictions, or any extreme/uncontrollable circumstances before or during the trip may lead to cancellation.

  • In such cases, no refund or credit voucher will be issued.

  • If a client fails to pay the remaining balance by the due date, the booking may be automatically cancelled without any refund of the booking amount.