Refund & Cancellation Policy

We understand that unexpected changes may occur. However, to maintain clarity for all clients, please review the cancellation guidelines carefully. The booking amount paid at the time of reservation is completely non-refundable under all circumstances.

Before 45 Days: 50% refund on the booking amount.

45 – 30 Days: No refund on the booking amount.

30 – 20 Days: 25% refund on the total trip cost.

20 – 10 Days: 10% refund on the total trip cost.

After 10 Days: No refund.

- Cancellation charges are calculated on the total trip cost, not on partial or booking amounts. (Example: If your trip costs ₹25,000 and you paid ₹10,000 as an advance, cancellation within 30 days will still apply on ₹25,000)

- If the trip is cancelled from our end, a minimum 7% administrative deduction will be applied. The remaining amount will be issued as a credit note redeemable on future trips. Cash refunds will not be provided. (This clause does not apply for cancellations caused by situations beyond our control)

- Any cancellation or alteration in the trip or specific locations due to natural calamities, sudden weather issues, strikes, government orders, route closures, or any man-made incidents will not be our liability. Any additional expenses arising from such situations must be borne by the client. Our Trip Captain/Coordinator will not accompany the client in these cases, but we will assist in making necessary arrangements.

- Full payment must be completed 30 days before the trip begins. Pending dues may lead to automatic cancellation without refund.

- Amounts paid are non-transferable, and no credit notes will be issued unless specifically mentioned. No refund, credit, or transfer will be provided if the itinerary or route is changed for safety or operational reasons.

- If a client voluntarily quits the trip for personal reasons (fitness, illness, discomfort, or any other reason), no refund or credit will be issued. Any additional expenses due to returning early will be borne solely by the client. Our Trip Captain/Coordinator will not accompany the client, but necessary assistance for arrangements will be provided.

- If a client is asked to return by the Trip/Trek Coordinator due to low fitness, medical concerns, violation of rules, misbehaviour, harassment, being under heavy influence of alcohol/substances, or engaging in any prohibited activity, no refund or credit will be issued. Any extra expenses arising from the client being sent back will be fully borne by the client. Our Trip Captain/Coordinator will not accompany the client but will help arrange the required transport.

- If the entire group must end the trip after commencement due to severe weather, government restrictions, unexpected circumstances, or any uncontrollable event, no refund or voucher will be issued.

- Extreme Scenarios Clause: Situations such as war, pandemic outbreaks, national emergencies, government-imposed restrictions, or any extreme/uncontrollable circumstances before or during the trip may lead to cancellation. In such cases, no refund or credit voucher will be issued. If a client fails to pay the remaining balance by the due date, the booking may be automatically cancelled without any refund of the booking amount.

TERMS & CONDITIONS

- Clients are solely responsible for their personal belongings throughout the trip. Trekkers United is not liable for any loss, Theft or damage of baggage or valuables.

- Company vehicles provide transportation only to and from the locations mentioned in the itinerary. Any additional travel arranged by us will be chargeable.

- Sightseeing is subject to weather, traffic, delays, breakdowns, client punctuality, seasonal rush, and operational limitations. Trekkers United is not responsible if any sightseeing cannot be completed for such reasons.

- In case of trip extension due to weather or unforeseen situations, clients must pay ₹2,500 per day (cash) directly to the Trip/Trek Coordinator. Any additional expenses caused due to such situations will be borne by the client.

- In case of missed Train/Flight connections due to traffic, roadblocks, landslides, weather, group delays, or any unforeseen circumstances, participants will be responsible for arranging their own onward/return travel. We will assist with the best possible alternatives; however, all additional costs will be borne by the participant, even for Ex-Mumbai or Ex-Pune packages.

- The itinerary, accommodations, timings, or transport arrangements may be modified due to safety concerns or operational requirements. Trekkers United’s decision will be final.

- Mode of transport (train/bus/vehicle) may change depending on availability, including boarding/dropping points, without prior notice.

- Train ticket bookings start 2 months before the departure dates, so there are chances the tickets will be RAC/ Waiting.

- For train tickets in RAC/Waiting List, ₹600–₹800 per person will be charged for Tatkal confirmation (approx. 90% success rate).

- Train tickets are pre-booked and may not be in the traveler’s name, as tickets during peak season often sell out 60 days in advance. If you prefer tickets under your own name, you may choose to book your own train tickets or opt for a flight instead.

- All photos/videos captured by Trekkers United are our exclusive property and may be used for promotional purposes. Clients cannot use the content commercially without written permission.

- A valid Government ID is compulsory. Boarding will not be permitted without verification.

- Departure timings are fixed but may vary due to factors such as train delays, flight changes, or external circumstances.

- Trains/Flights are not under our control, even if booked by Trekkers United. Clients are responsible for checking and reconfirming train/flight details and timings. Missing the departure makes the client ineligible for refunds.

- In case of injury, illness, or medical emergency, evacuation/transport may be required. All additional costs must be borne by the client or their family.

- Only one offer or credit can be applied per booking. Multiple offers cannot be combined.

- Trekkers United may remove any client involved in misbehaviour, harassment, illegal activities, or breaking trip rules. No refund or credit will be provided.

- Final Authority & Financial Decision Clause
In any situation, circumstance, or scenario not explicitly covered in these Terms & Conditions — whether arising before, during, or after the trip — Trekkers United reserves the full and final right to take decisions in the interest of safety, operations, logistics, and overall trip management.

This authority includes, but is not limited to, decisions related to itinerary changes, participant movement, continuation or termination of the trip, and financial matters such as refunds, credits, deductions, additional charges, or non-issuance of refunds or vouchers.

All such decisions taken by Trekkers United shall be final and binding on all participants.

Adventure Risk Clause:

Travelling, trekking, and adventure activities involve inherent risks such as weather hazards, natural disasters, altitude sickness, equipment failures, injuries, illness, or life-threatening situations even death. By booking, clients acknowledge these risks and agree that Trekkers United or its Team/Coordinators/Trip Captains are not responsible for any such occurrences.

Clients participate voluntarily, fully aware of the uncertainties involved. Clients must disclose existing medical conditions beforehand. Clients confirm that they are mentally and physically fit for the trip. Trekkers United reserves the right to deny participation (without refund) if someone is deemed unfit for safety reasons.

Clients must follow all safety instructions and maintain environmental discipline (no littering, respect for nature, local culture, etc.).

We strongly recommend that all clients purchase travel insurance. For any scenario not mentioned above, Trekkers United holds full authority to make decisions prioritizing group safety and operational feasibility.